RETURN POLICY & INSTRUCTIONS:

OUR GENERAL RULES FOR RETURNS ARE:

• 30 day limit from invoice date for all merchandise round the year barring Christmas
• 45 day limit from invoice date for all merchandise during Christmas
• Merchandise to be returned should be unused and undamaged.
• All returns to be sent via UPS, FedEx and USPS.
• Fees are refundable barring the shipping fees.
• If returning bags with locks, keys must be returned or there will be a $20 re-keying fee.
• Closeout items are non-refundable, exchangeable, nor qualify for our "Free Size Exchange" program.

RETURN PROCEDURE:

All you have to do is fill out the Return/Exchange form on our website. Please mention the following:

• Order #.
• Billing First & Last Name.
• Email address used to place order.
• List the item(s) that you are returning for a refund.
• Note a detailed reason for the return.
• Detailed instructions to what you would like for us to do with your order.
• We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.
• We also suggest sending all packages back to our warehouse Via FedEx, UPS. Keep the tracking number for your records and update us your return tracking number via email.
• Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order
• Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.

We do not refund shipping charges.

• We suggest that you make a copy of both invoice and return/exchange form to keep for your records.
• Please address your package to the Motorcyclehouse address located on the exchange return form customer service has provided.
• Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.
• Please follow our guidelines to return merchandise as this will ensure your order will be processed correctly once it is received.

• RMA number must clearly be displayed on the return label or box.
• Once a Return has been authorized, product must be received by us within 10 business days.
• Items returned without an approved RMA number will be refused and returned to sender.
• Free size exchange only means size exchange in apparel only, not an exchange to a different product.
• Only one free size exchange per customer.
• Any item that was used or fully/partially installed is non-returnable.
• Shipping fees are non-refundable. Customer is responsible for shipping charges incurred to and from company.
• No returns on closeout items. Closeout sales are final.
• Returned items must be boxed and shipped in a manner so as not to be damaged in transit. Damage to boxes or product due to packaging will result in a re-stocking fee up to 20%
• A 15% restocking fee (calculated of item's list price) will be applied on ALL returns that do not qualify for our "Free Size Exchange" program or are defective items.
• We do not accept COD shipments for any returns.
• Packages containing a defective product or mislabeled items (missing parts, incorrect color, same side items, etc) must be reported to us within 30 days of delivery.

Refunds:

• Refunds will be issued within 15 days from receipt of returned goods.
• Refund will be issued only after inspection of returned product.
• Unauthorized returns will not be eligible for refunds.
• Refunds may only be refunded to original payment method used on transaction.

Please note the following:

No item that is damaged, soiled or worn will be accepted for a refund, exchange or store credit. All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not new, the item will be sent back to you and we will not refund your order. Please follow these guidelines to send back your order to be refunded.

Motorcycle Apparel:

All apparel must be returned in brand new condition as originally received, unworn or unused for any ride. Properly package to avoid wrinkles to the leather or material and or any damage that can occur on route to our warehouse. Use an appropriate sized box to ship back your order. All hangtags must be attached to the item. If the hang tags are removed or not included with the product there will be a restocking fee applied to your return or the product will be rejected. If the item you are returning has removable armor and has been removed, please place the armor back in the correct armor pockets on or you will be charged a restocking fee. Do not include the armor within the package contents. All accessories must be returned with the item, this includes armor, removable inside lining and any accessories the apparel was shipped with. Item must be returned in new condition.

Sealed Packaged Products, Mounting Kits, Installation Kits, Motorcycle Parts.:

Any product that arrives sealed must be returned sealed. If the product is returned opened with signs of an install, it will be rejected. Motorcycle house cannot accept parts that were previously installed. All items must be returned as originally shipped to you in order to restock. If any item is installed and has signs of an installation, it will be rejected.

Damaged Merchandise or Shipping Errors:

If you believe a product was shipped in error from Motorcyclehouse ,arrives defective, or was damaged in transit, please contact Customer Service so we can assist with the problem. Please keep in mind that you must call or email us immediately to report the problem with your order once it is delivered. Late Returns & Rejected Returns That Do Not Meet our Return Policy Unfortunately, items received after the 30-day return period cannot be accepted as a return. If your return does not meet our 30 day return policy, your returned items will be rejected and returned to you at your expense. If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed, this also applies to a return that was not accepted and rejected by your return department.